Its the strangest thing, as it just started recently. I’m honestly not sure if it freezes or my touchpad somehow gets disabled. I’m wondering that because most of the time it happens, my dell xps laptop isn’t under any sort of heavy load. Its strange. Idk know where to start or what commands would help you guys help me?

I’ve spent hours before trying to make sense of logs lol but I just don’t quite understand the info. Its gotta be some sort of conflicting software or something. I’m always trying new things, so I take full blame for this issue most likely lol. Any help is appreciated, thanks.

  • ABeeinSpace@lemmy.worldEnglish
    6·
    1 year ago

    Try to switch to a TTY using Ctrl+Alt and one of the function keys. If you get a text ogin prompt on a black background, that tells us the system is still responsive. If none of the function keys work, we may be dealing with a full freeze

    • borzthewolf@lemmy.worldOP
      4·
      1 year ago

      Nope, Nada. I’ve tried every key combo I could think of, which really isn’t a lot lol but none responded. I used to be able to break the mouse free with I believe ctl + alt + f1 but couldn’t do anything except move it around. Couldn’t click on anything and couldn’t bring up a terminal via CTL alt t. So idk what’s going on smh…I think it could be a multitude of things

            • borzthewolf@lemmy.worldOP
              1·
              1 year ago

              Nope, haven’t used windows in a decade. I have a ventoy drive with isos though of course.

              But actually, I may have just cracked the case! I have a dell xps 13 9310 laptop. The thing only comes with TWO ports and theyre both usb c… and over the last few years of owning this, these ports have been getting looser, more finicky, and more jacked up. So I believe its some sort of power issue finally catching up.

              As a matter of fact, I discovered this right now As I was trying to finaggle the charger into the port, my laptop froze up!!! The cable was plugged in, I got the white light on the front of my laptop, indicating it is charging, although the little charging symbol wasn’t showing up by the battery applet in the sys tray! It was then that I realized it was just frozen again lol smh this is too much

      • Vilian@lemmy.ca
        2·
        1 year ago

        my pc was freezing some time ago, and after i restart it to unfreeze i run journald -b-1 to see the logs from the last boot

  • drspod@lemmy.ml
    1·
    1 year ago

    I had this problem with a 1st-gen Ryzen system where the CPU would lock up when it was idle. It turned out to be a bug in the handling of P-states (CPU power states) and the solution was to disable a certain P-state in the BIOS (I forget which).

    Later on there was a BIOS update for the motherboard which added a separate option that fixed this issue without having to disable the low power P-states.

    These kind of issues can be a real pain to diagnose and your best bet is to search for other people who have had the same problem with the same hardware. There is no way I would have figured out the cause on my own without finding posts elsewhere on the internet about the same issue. Installing any available BIOS updates may be the answer if it’s a known hardware issue.