- Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
- Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
- Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
I’m the complete opposite of its users apparently. I never use the Sonos app to play music (it’s been crap for that before 2.0). I just airplay through iOS’s system and enjoy its multi-room audio in bliss. I didn’t buy a Sonos system to integrate other Sonos device with it. I bought it to integrate with other Airplay devices and be my living room sneaker surround setup (an Arc+sub gen 3+lamp Symfonisks). Again, the app has always sucked compared to favorite Music/Podcast app + Airplay 2.
Same, I stream using the airplay protocol from my Lyrion Music Server and haven’t had to touch their app since they arrived. If they fuck with that though so help me god I will write the nastiest things about them on the internets.
I’m the opposite too, for a different reason to you. I have Sonos home theatre (soundbar, sub, rear speakers) and Chromecast with Google TV hooked up to the TV. I control music on a pixel phone or pixel tablet through the Chromecast, Sonos kinda just hangs off on the edge of my ecosystem and I don’t think about it. I maybe use the app a few times a year.
But I get why if you just have a few speakers it would be a pain to use the app.